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Privacy Policy

Privacy Policy pursuant to the Swiss Federal Data Protection Act (FADP)

Arcana Neuralis SNC, a general partnership (SNC) based in Switzerland and represented by its partners with signing authority, in its capacity as Data Controller (the "Controller"), informs you that, in compliance with the Swiss Federal Data Protection Act (FADP), which governs the protection of personal data and its free circulation, your personal data will be processed according to principles of fairness, lawfulness, proportionality, transparency, and confidentiality.

Purposes, Methods, and Legal Bases for Data Processing

This privacy policy applies exclusively to the online activities of the website arcana-neuralis.ch and its visitors/users. It does not apply to information collected through other channels.

The personal data processed are intended solely for the following purposes:

  • Creation and management of customer accounts;
  • Management of orders, subscription purchases, and generation of license keys;
  • Provision of data processing services through third-party platforms, including OpenAI, Deepseek, Gemini, and Grok;
  • Technical or administrative communications necessary for service delivery.

Data processing may involve collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, communication, deletion, and destruction using IT tools that ensure security and confidentiality. No profiling is performed.

The API service provided by Arcana Neuralis SNC uses third-party platforms (OpenAI, Deepseek, Gemini, Grok) for the automated processing of technical data and metadata received from users. These data are securely and encryptedly transmitted to the servers of these platforms, which process the data solely for the purpose requested by the user, without retaining them permanently, as stated in the respective AI platforms' privacy policies.

Data will be stored and processed primarily within the Swiss Confederation and may be transferred abroad only with the user's explicit consent.

Nature of Data Collection and Consequences of Non-Disclosure

The website arcana-neuralis.ch automatically collects technical data during browsing, including:

  • IP address;
  • Browser and device used;
  • Internet Service Provider (ISP);
  • Date and time of visit;
  • Web pages visited.

These data, collected in aggregate form, are used to ensure the website's functionality and security and to serve the Controller's legitimate interests.

Providing personal data is necessary to access the requested services (e.g., subscription purchases). Failure to provide such data may prevent the provision of these services.

Technical Cookies and Similar Technologies

This website uses only technical cookies and similar browser storage that are necessary to deliver and secure the service. No advertising or profiling cookies are used.

  • sessionid: keeps your authenticated session active after login;
  • csrftoken: protects forms and requests against CSRF attacks;
  • django_language: remembers your selected interface language;
  • chatkit_model and chatkit_tool: remember your in-app chat preferences.

On specific pages, technical providers used for security or payments (e.g., Cloudflare Turnstile and Stripe) may set strictly necessary technical cookies for fraud prevention and transaction security.

In line with Article 45c of the Swiss Telecommunications Act (TCA) and the transparency obligations under the Swiss FADP, users are informed about this processing and can refuse/delete cookies in browser settings. Disabling technical cookies may prevent login, checkout, language persistence, or other core site functions.

Data Retention Period

Personal data will be processed for as long as necessary to fulfill the stated purposes and, in any case, no longer than 10 years after the end of the contractual relationship, unless otherwise required by applicable laws.

Data Communication and Disclosure

Personal data may be disclosed to:

  • Technical and IT service providers (OpenAI, Deepseek, Gemini, Grok);
  • Administrative, legal, or tax consultants;
  • Stripe, Inc. (payment processing) - for transaction management, fraud prevention, and billing. Stripe processes payment card data, billing addresses, and transaction details in accordance with PCI DSS Level 1 and its own privacy policy (stripe.com/privacy). Data may be processed on servers located in the United States and the European Economic Area;
  • Employees and collaborators authorized to process data.

Technical data and metadata may be temporarily transmitted to external AI platforms (OpenAI, Deepseek, Gemini, Grok) exclusively for the purpose of AI processing. Users are encouraged to consult the specific privacy policies of these platforms for detailed information on their data processing practices:

  • OpenAI: OpenAI Privacy Policy
  • Deepseek, Gemini, Grok: Please refer to their respective official websites for specific privacy details.

Data Subject Rights

You may exercise the following rights by contacting Arcana Neuralis SNC via email at [email protected]:

  • Access to processed data;
  • Correction and updating;
  • Deletion of data (right to be forgotten);
  • Restriction or objection to processing;
  • Withdrawal of consent.

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

Consent to Data Processing

By browsing and using the services of arcana-neuralis.ch, you acknowledge that you have read, understood, and accepted this privacy policy and explicitly consent to the processing of your personal data.

Contacts:

Arcana Neuralis SNC

Registered office (Switzerland)

Email: [email protected]

Website: https://arcana-neuralis.ch