Arcana Neuralis SNC, a Swiss general partnership with registered office at c/o NardoTrotti, Strada Vegia 3, 6822 Arogno, Switzerland (hereinafter the "Provider"), registered in the Commercial Register under number CHE-246.433.97, offers users (hereinafter the "User" or "Users") access to the service called "TimeSavior" (hereinafter the "Service").
The Service is provided through a technical infrastructure consisting of a cloud server located in Zurich (Switzerland), hosted on Amazon Web Services (AWS), and an e-commerce portal hosted on servers in Germany via the SiteGround platform. The Service allows automated processing of data submitted by the User: such data are first processed by the Provider's system and then transmitted to artificial intelligence systems provided-at the Provider's discretion and based on the best available performance-by one or more third-party platforms, including OpenAI, Deepseek, Gemini, or Grok, for final processing. The generated results are then returned to the User through the same Service.
The User acknowledges that, since the Service integrates one or more artificial intelligence platforms (OpenAI, Deepseek, Gemini, or Grok), all data transmitted for processing are subject to the Terms of Service and Privacy Policies of those respective platforms. By using the Service, the User agrees to and undertakes to comply with:
If the User does not accept these conditions, they must immediately stop using the Service.
Access to the Service takes place via authenticated API calls using an HMAC-SHA256 signature system. Upon registration or activation, the User is provided with credentials (a private API key) needed to generate the required HMAC signatures. The User must keep these credentials secure and confidential and must not share them with unauthorized third parties. Any request sent to the Service using the User's credentials is presumed to have been made by the User, who is responsible for all activities carried out under their credentials. In case of loss, theft, or compromise of credentials, the User must immediately inform the Provider so that the credentials can be deactivated and replaced.
To ensure stability and security, API access is subject to predefined usage limits. Unless otherwise agreed in writing with the Provider, each User may not submit more than 60 requests per minute, and each API request must not exceed 100 MB of data (payload). The Provider reserves the right to monitor compliance with these limits and to restrict or block requests that exceed the allowed thresholds (e.g., by refusing connections or delaying responses), without liability for any resulting consequences or damages.
Access to and use of the Service may be provided under specific subscription plans (monthly, annual, or usage-based), as defined by the Provider. Details about available plans, included features, and applicable fees are published on the Service's website or communicated to the User at the time of subscription. The User agrees to pay all amounts due according to the selected plan.
Unless otherwise required by applicable law, all payments made by the User for the Service are non-refundable. The Provider is not required to issue refunds or credits for partial usage periods, unused portions, or interruptions/suspensions of the Service (including those resulting from the User's breach of these Terms). Once a subscription or credit has been purchased, the User is not entitled to a refund, unless otherwise mandated by law.
Data security is a priority for the Provider. All communications between the User and the Service occur via encrypted HTTPS (HTTP over TLS/SSL) connections to protect data in transit from interception or unauthorized access. The User is responsible for maintaining appropriate security measures on their devices and networks to safeguard credentials and transmitted data.
The Provider does not store the contents of files or data transmitted by the User beyond the time strictly necessary to process and return results. Data sent to the Service (e.g., text, images, audio recordings) may be temporarily stored only for processing and are not permanently retained. Once processing is complete, such data are deleted; only non-content log metadata may be kept for internal accounting purposes. The User is solely responsible for maintaining their own data backups, as the Service does not provide data storage functions.
Exceptionally, if the AI service detects-automatically or manually-that content submitted by the User violates Swiss law (e.g., discrimination, racism, illegal pornography, depictions of child sexual abuse, or financial/cyber crimes), the Provider reserves the right to store the relevant request and identifying data and to immediately report them to the competent authorities. Such retention will occur only as necessary to comply with legal obligations or protect the Provider's or third parties' rights. The Provider may suspend or terminate the User's access to the Service.
The User expressly acknowledges that the Service utilizes multiple AI platforms (OpenAI, Deepseek, Gemini, Grok) and that any data or content submitted is forwarded to one or more of these systems for processing by their AI models. The selected platform processes the data on behalf of the User and returns the result to the Provider, who then delivers it to the User through the Service.
Because User data are transmitted to systems belonging to OpenAI, Deepseek, Gemini, or Grok, the User acknowledges that such data will be processed in accordance with the respective Terms of Use and Privacy Policies, which they implicitly accept by using the Service. It is the User's responsibility to consult the applicable Terms and Policies of each platform.
The Provider disclaims all responsibility for data processing performed by the AI platforms involved, as it cannot control or determine the specific processing, retention, or deletion methods applied by those platforms.
To the fullest extent permitted by law, the Service is provided "as is" and without any express or implied warranties. The Provider makes no warranty that the Service will meet the User's specific needs, be error-free or uninterrupted, or produce accurate or reliable results. The User uses the Service at their own risk and discretion.
The Provider shall not be liable for:
If liability cannot be completely excluded, the Provider's total liability to the User will not exceed the equivalent of one month's Service fee paid by the User. Nothing herein limits or excludes liability where such limitation or exclusion is not permitted by law.
The User agrees not to:
Violations may result in suspension or termination (see Section 8) and may expose the User to civil or criminal liability. The User agrees to indemnify and hold harmless the Provider from any claims, damages, losses, or expenses (including reasonable legal fees) arising from such violations.
Upon termination, obligations that by their nature survive (including Sections 5, 6, 7, and 10) remain in effect. The User must cease use and destroy or delete access keys, credentials, and any confidential documentation.
The Provider may modify or update these Terms at any time (e.g., for regulatory, technical, or organizational reasons). Material changes will be announced on the Service website and/or by email to the address associated with the User's account. Changes take effect upon publication (or on a later date indicated). Continued use after changes become effective constitutes acceptance. Users who do not agree must stop using the Service and may request account closure.
These Terms and any dispute regarding their validity, interpretation, execution, or termination are governed by Swiss substantive law. The application of private international law rules leading to other laws and the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Any dispute shall be subject to the exclusive jurisdiction of the Court of Mendrisio South, Switzerland. The Provider reserves the right to bring action at the User's domicile or registered office when necessary to protect its rights, including debt recovery.
The Provider will respond to inquiries as soon as possible. Formal communications related to the contractual relationship should preferably be sent in writing to the email address above.
